Epic is a sophisticated electronic medical record platform that allows us to take better care of you by making it possible to share data with physicians and other caregivers inside and outside of AnMed Health. More accurate and complete information means caregivers can make better clinical decisions – resulting in healthier patients, fewer errors, and lower costs.
Epic also allows you to better manage and engage in your care. Through one single patient portal called MyChart, you can securely and conveniently request appointments and prescription refills, view test results, and communicate non-urgent messages with your care team.
To sign up for MyChart, just request an activation code at your next visit, then go to http://mychart.anmedhealth.org to create an account.
Click here to log in to your MyChart account now!
MyChart Frequently Asked Questions
What is MyChart?
The MyChart patient portal offers patients personalized and secure online access to portions of their medical records. It enables you to securely manage and receive information about your health online. With MyChart, you can:
- Request appointments.
- View your health summary from the MyChart electronic health record.
- View test results.
- Request prescription refills.
- Communicate electronically and securely with your medical care team.
Is there a fee to use MyChart?
MyChart is a free service offered to our patients.
How do I sign up?
Patients who wish to participate will be given a MyChart activation code after discharge during a hospital stay or during their appointment with their physician. Visit http://mychart.anmedhealth.org and use this code to log in and create your own username and password. Need help? Call our MyChart help line at 864.512.3742.
If you want to open an account and don’t have an activation code, you can request one by calling your physician’s office or by emailing MyChart@anmedhealth.org. You will need to come by the practice to show a picture ID.
Can I access MyChart on my mobile device?
Yes. After opening a MyChart account, you can download the MyChart app onto your mobile device for even quicker access. Be sure to select AnMed Health as your medical center.
When can I see my test results in MyChart?
Your test results are released to your MyChart account generally within 1-3 days.
Why are certain test results not shared electronically via MyChart?
Your provider determines which types of test results are available through MyChart. Further, tests of a very sensitive nature may not be released automatically to MyChart.
If I send a message to my doctor or nurse, when can I expect a reply?
You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your physician office by phone if the situation requires immediate attention or dial 911 if there is an emergency.
What is a proxy account and how do I set one up?
A MyChart proxy account enables you to access another person’s MyChart account through your own account. To open a proxy account to access another adult’s information, you will need their permission or provide evidence of surrogate decision maker standing, such as a Durable Power of Attorney for Healthcare, or some other statutory authorization, i.e., authority as described in the South Carolina Adult Health Care Consent Act or another state’s statutory equivalent, unless AnMed Health already has such evidence on file.
Proxy accounts also are a good way for parents to keep track of their children’s health information. Parents with more than one child can link all of their children’s MyChart accounts to their own through proxy access.
The first step in setting up a proxy account is to make sure both you and the other person have a MyChart account. To link your child’s account, ask the front office staff the next time you visit your pediatrician’s office. You also can do this for another adult whose account you wish to link to yours. Note that both parties may be required to be present to set up the proxy access.
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Log in to MyChart and from the left menu, go to the Preferences section and select the appropriate option.
How is MyChart secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.
MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.
I was logged out of MyChart, what happened?
We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.
What if I have a MyChart account at another facility?
Even if you have a MyChart account at another facility, you still need to create an AnMed Health MyChart account if you are an AnMed Health patient. However, you can easily link your accounts online through a MyChart tool called Lucy.
What will happen to my other AnMed Health patient portal(s)?
The health information stored through the My.AnMedHealth doctor's office (FollowMyHealth) and hospital (RelayHealth) patient portals is still available. However, after March 4, any new information added to your chart by your physician will no longer be found in FollowMyHealth. Similarly, after June 3, any new information added to your chart as part of a hospital visit will no longer be found in RelayHealth. MyChart will not contain a copy of all the information found in the other portal(s). MyChart replaces the need for multiple portals and will be the only resource for your health information in the future.